HendAxis Trust Help Center & Frequently Asked Questions
Find answers to frequently asked questions regarding escrow payments, transaction security, dispute resolution, seller verification, and Mobile Money payouts in Ghana.
Frequently Asked Questions
- What is HendAxis Trust?
- HendAxis Trust is Ghana's premier buyer-seller escrow payment platform. We protect online transactions by holding buyer payments in trust until goods or services are delivered and verified.
- How much are the escrow fees?
- Our escrow fees are transparent and tiered based on transaction value, typically ranging from 1.5% to 3.0%, split or assigned according to the seller's preference.
- Which payment methods are supported?
- We support MTN Mobile Money, Telecel Cash, AT Money, and Visa/Mastercard debit cards.
- How does dispute resolution work?
- If a buyer receives the wrong item or no item, they can open a dispute. Our arbitration team reviews the courier tracking, order terms, and photo evidence to resolve the claim fairly within 24 hours.